Privacy Policy

Effective Date: 27-09-2025

Sayamart (“we,” “our,” or “us”) operates the Sayamart mobile application and website (https://sayamart.store/). This Privacy Policy describes how we collect, use, and protect your information when you use our app and services.

By installing and using the Sayamart app, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use the Sayamart app, we may collect the following information:

Personal Information: Name, email, phone number, delivery address, and payment details when you create an account or place an order.
Device & Log Data: IP address, device type, operating system, browser type, app usage data, and crash logs for improving app performance.
Location Data (if enabled): To provide accurate delivery services and show nearby product availability.
Payment Information: Processed securely through third-party payment gateways (we do not store sensitive card details).

2. How We Use Your Information

We use the collected information to:

Process and deliver your grocery orders.
Send order confirmations, delivery updates, and important notifications.
Provide customer support and respond to inquiries.
Improve app performance, user experience, and service offerings.
Show relevant offers, discounts, and promotions.

3. Permissions We Request in the App

The Sayamart app may request access to:

Location: For delivery tracking and nearby service availability.
Camera & Storage: If you upload images for profile or order-related issues.
Phone/Contacts: For quick login/OTP verification and communication.

You can manage these permissions in your device settings.

4. Sharing of Information

We may share your information with:

Delivery Partners: To ensure timely and accurate delivery.
Payment Gateways: To process secure transactions.
Third-Party Service Providers: For analytics, app functionality, and marketing support.
Legal Authorities: When required by law.

We do not sell or rent your personal data.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or misuse. However, no method of data transmission over the internet or mobile networks is 100% secure.

6. Your Rights

You have the right to:

Access, update, or delete your personal data stored with us.
Opt out of marketing communications at any time.
Request account deletion directly from the app or by contacting us.

7. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Links

Our app may contain links to third-party websites or apps. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website. Continued use of the app means you accept the revised policy.