Privacy Policy

Last Updated: 22-11-2025

Thank you for choosing Sayamart (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data when you use our mobile application and website (sayamart.store).

1. Information We Collect

We collect several types of information to ensure a safe, seamless, and personalized shopping experience.

1.1 Personal Information You Provide

When you register, make a purchase, or interact with our services, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing Address & Delivery Address
• Login information (username, encrypted password)
• User profile data and preferences

1.2 Automatically Collected Information

When you use our app or website, we automatically collect information such as:

• Device Details (model, OS, unique device IDs)
• Browser information
• IP Address
• Location (if permission granted)
• App behaviour, clicks, interactions, viewed products
• Error logs, crash reports, technical diagnostics

1.3 Payment Information

Payments are handled through secure third-party payment gateways (UPI, Cards, Wallets). We DO NOT store your card numbers or CVVs.

1.4 Cookies & Tracking Technologies

We use cookies, pixels, beacons, and analytics tools to:

• Improve speed and performance
• Store user preferences
• Remember login sessions
• Personalize product recommendations

2. How We Use Your Information

We use your data for the following purposes:

• Account creation and profile management
• Order processing, packing, and delivery
• Sending confirmation messages, invoices, and notifications
• Improving app performance and user interface
• Detecting fraudulent or suspicious activity
• Personalizing shopping suggestions and offers
• Performing analytics and trend analysis
• Responding to customer support queries

3. Sharing of Information

We DO NOT sell your personal information to anyone. We may share it with:

• Delivery partners: To deliver your orders.
• Payment processors: Razorpay, Paytm, Cashfree, Stripe etc.
• Analytics services: Google Analytics, Firebase, Crashlytics.
• Ad networks: Only if relevant ads are shown.
• Cloud hosting providers: For storing app data securely.
• Law enforcement: When required by law.

All third-party partners follow strong data protection standards.

4. Data Protection & Security

We take data protection seriously and use:

• End-to-end encryption
• Secure HTTPS connections
• Firewall-protected servers
• Encrypted storage for sensitive data
• Two-factor authentication (where applicable)
• Regular security audits

Despite our efforts, no digital platform can guarantee 100% security.

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent anytime
• Request restriction on processing
• Opt-out of marketing emails & notifications
• Request a copy of your collected data

6. Data Retention

We retain your information only as long as necessary to:

• Complete transactions
• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Your data is permanently deleted when no lo